Autoridad independiente para resolver conflictos entre bancos y clientes
Crea una nueva autoridad independiente para resolver conflictos entre bancos y clientes sin llegar a juicio, obligando a las entidades a aceptar sus decisiones en reclamaciones de hasta 20.000 €. Exige a los clientes primero presentar la queja en el servicio de atención al cliente de su banco y establece multas de hasta 1 millón de euros para las entidades que no cumplan sus resoluciones.
Summary written by AI from the text. It can be wrong: the official text is what counts. How we do it
How it affects you
As a consumer: Si eres cliente de un banco, el texto establece un sistema de mediación para resolver reclamaciones sobre productos o servicios financieros sin ir a juicio.
It lapsed when the Cortes were dissolved for the election (6 October 2026): initiatives that had not finished their passage fall. To go ahead, it has to be tabled again in the new legislature.
How it was voted
The vote that decides the law: how many deputies voted for and against, and which side each group took.
Detail by group
PP132
VOX33
PSOE114
Sumar24
Junts7Mixto6
ERC7
Bildu5
PNV4PP132Vox33PSOE114Sumar24Junts7GP Mixto6ERC7EH Bildu5PNV4Every vote on this law (2)
A law is voted several times: first whether to take it up, then the changes the groups propose (amendments), and finally the whole text. Tap one to see it in full.